Job Summary

Molecules is looking for an IT Administrator to manage the company’s IT systems, employee devices, user accounts, network services and information-security activities.

The candidate should provide timely technical support to employees and maintain proper IT documentation, asset records, backups and access-control procedures.

Key Responsibilities

• Create and manage employee email accounts and system access.
• Install and configure laptops, desktops, printers and approved software.
• Maintain the IT asset register and asset allocation records.
• Provide technical support for hardware, software, email and network issues.
• Manage Wi-Fi, LAN, VPN, firewall and internet connectivity.
• Monitor servers, storage, backups and system availability.
• Perform regular database and application backup checks.
• Support employee onboarding and exit access procedures.
• Maintain user access, password and security policies.
• Install security updates, antivirus tools and operating-system patches.
• Maintain IT SOPs, checklists and technical documentation.
• Handle IT helpdesk tickets and maintain resolution records.
• Coordinate with software, cloud, hosting and internet service providers.
• Support internal audits and information-security reviews.
• Report IT incidents, risks and recurring technical issues.

Required Skills

• Windows desktop and server administration
• Microsoft 365 or Google Workspace administration
• Basic networking, DNS, VPN and firewall knowledge
• Hardware and software troubleshooting
• Backup and restoration processes
• User access and IT asset management
• Basic cybersecurity knowledge
• Good documentation and communication skills

Qualification

Bachelor’s degree or diploma in Computer Science, Information Technology or a related field.

Preferred Knowledge

• PostgreSQL or MySQL
• Website and domain management
• Cloud platforms
• ISO 9001 documentation
• Helpdesk or ticket-management systems